Cancellation and Refund
1. Cancellation Policy
- Orders can be canceled before they are shipped or delivered. To cancel your order, contact us at [email protected] or through our customer service portal.
- Once the order is shipped, cancellations will no longer be accepted. However, you may initiate a return or refund as outlined below.
2. Return and Refund Policy
- We offer a no-questions-asked 7-day return and refund policy. If you are not satisfied with your purchase, you may return the product within 7 days of delivery for a full refund.
- Returns will be accepted only if:
- The product is unused and in its original packaging.
- All original tags, labels, and invoices are intact.
- Refunds will be processed once the returned item is received and inspected.
3. How to Initiate a Return or Refund
- To request a return or refund:
- Contact us at [email protected].
- Provide your order number, proof of purchase, and reason for return (optional).
- Our team will provide a return authorization and further instructions.
4. Refund Timeline
- Refunds will be processed within 7-10 business days after the returned product is received and inspected.
- Refunds will be credited to the original payment method used during the purchase.
5. Exceptions
- Products that are damaged, missing, or not in their original condition may not be eligible for a refund.
- Certain products, such as perishable goods or custom items, may not be eligible for return. These exceptions will be clearly stated on the product page.